FAQs – Luxe Apothecary Skincare & CBD Questions Answered
What makes LUXE Apothecary Shoppe truly unique?
We’re not just making skincare—we’re creating things everyone needs, nearly everyday. Every product we offer starts with a real need: a cracked heel, a stressed-out nervous system, an itch that just won’t quit, those bruises that you have no idea where they came from, dry lips, the need get a good night's sleep... you get the idea. From nutrient-rich serums to CBD-infused body balms, everything is handcrafted in small batches with purpose, purity, and intention.
What truly sets us apart?
You. We customize by request—extra helichrysum for deep skin healing? Done. Want frankincense for that grounding vibe? Absolutely. A little CBD for pain relief? Say no more. Your wellness is personal, and we believe your skincare should be too. Who else does that?
Do you use synthetic fragrances?
Nope. We never have and we never will. We use essential oils and botanical extracts to keep things smelling lovely and working beautifully. So your skin gets only what's good for it.
Are your products organic and cruelty-free?
We source organic ingredients whenever possible and only work with suppliers who share our cruelty-free commitment. You’ll never find animal testing or questionable ethics anywhere in our process.
Do your products contain CBD?
Select products do, yes! We use premium CBD isolate for its calming, anti-inflammatory properties, especially in our pain relief and skincare blends. Bonus: It’s always THC-free, making it safe for medical professionals, teachers, or anyone who’s drug-tested.
How should I store my LUXE goodies?
Cool, dark, and dry is best—think spa vibes, not sauna.
Can I request a custom blend?
Absolutely. Personalization is kind of our thing. Whether it’s a scent you adore, an ingredient you need more (or less) of, or a wellness goal you’re chasing—we love collaborating. Most products offer customization right on the page.
What skin types are your products for?
Ours are made to be gentle, balancing, and kind to all skin types—especially sensitive. But we always suggest a quick patch test if you have known allergies or concerns.
How fast will my order ship?
We typically ship within 1–3 business days. Once your order is on its way, you'll receive tracking info to follow your package straight to your doorstep.
What’s your return policy?
If something’s not quite right, reach out within 7 days. We’re here to help—and want you to be completely happy with your LUXE experience.
Are your products sold in stores?
Right now, LUXE Apothecary Shoppe is available exclusively online—direct from us to you, with no middlemen.
How do I get in touch?
Email us anytime at LuxeApothecaryShoppe@gmail.com. We aim to respond within 24–48 hours because we believe in thoughtful, human customer service.