
Refund Policy
Refund Policy: At Luxe Apothecary Shoppe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer the following refund policy:
1. Eligibility for Refunds:
* Refunds are available within 7 days of purchase.
* To be eligible for a refund, the product must be unused, in its original condition, and in the original packaging.
2. How to Request a Refund:
* To request a refund, please contact us at LUXEApothecaryShoppe@gmail.com with your order number and a description of the issue.
* Once your return is approved, you will receive instructions on how to return the item.
3. Refund Process:
* Once we receive the returned item and it is inspected, a refund will be processed within 3 business days.
* Refunds will be issued to the original method of payment.
4. Non-Refundable Items:
* Certain items, such as custom or personalized products, and such as added or subtracted ingredients, may not be eligible for a refund.
5. Shipping Fees: Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent).
If you have any questions or concerns, please reach out to us at LUXEApothecaryShoppe@gmail.com.